Privacy policy

Information we collect

We collect the details you choose to provide, such as your name, email address, phone number, order information and enquiry messages. We also use essential browser storage for cart and wishlist functionality.

How we use information

Your information is used to process and support orders, answer enquiries, provide customer service, maintain store operations and send subscribed updates. We do not sell customer information.

Order and communication data

When you submit a WhatsApp-assisted checkout, an order reference is created in our store system before WhatsApp opens. WhatsApp communication is then handled under WhatsApp’s own privacy terms.

Retention and security

We retain operational records only as reasonably required for customer service, accounting, legal obligations and business administration.

Your choices

You can contact us to ask about your personal information, request a correction, or ask to stop marketing communication where applicable.